Statue

§ 1 General provisions

1. These Terms set out the rules for using the DOGDECO.COM online shop, placing orders, concluding and performing sales contracts, delivery, payment, withdrawal from the contract and handling complaints. They apply to both consumers and businesses.
2. These Terms constitute the terms referred to in Article 8 of the Polish Act on the Provision of Electronic Services.
3. To use the shop you need a device with internet access and an up-to-date browser, an active e-mail account and cookies enabled.
4. The Seller is not liable for interruptions in the operation of the shop caused by force majeure, unauthorised acts of third parties or incompatibility of the shop with the Customer’s equipment.
5. Browsing the range does not require an account. An order may be placed with an account or without registration, by providing the data necessary to process it.

Seller’s details

1. ABV Kornelia Synator-Kawka, ul. K.I. Gałczyńskiego 2, 55-200 Oława, Poland, entered in the Polish Central Register of Business Activity (CEIDG), REGON 365610968, VAT ID PL8942401602.
2. E-mail: my@dogdeco.com
3. Telephone: +48 781 976 555, Monday to Friday, 8 a.m. to 4 p.m.
4. Bank account: 23 2490 0005 0000 4530 6168 5557.

§ 2 Definitions

1. Seller — ABV Kornelia Synator-Kawka, details in § 1.
2. Shop — the online shop operated by the Seller at dogdeco.com.
3. Customer — any entity making a purchase in the Shop.
4. Consumer — a natural person concluding a contract with the Seller for purposes not directly related to their business or professional activity.
5. Business — an entity conducting business activity in its own name and using the Shop.
6. Product — a piece of dog furniture offered in the Shop: an indoor crate, a dog bed, a bowl stand or a food container.
7. Made-to-measure Product — furniture manufactured to dimensions or specifications agreed individually with the Customer, outside the Shop catalogue, confirmed by a written quotation before payment.
8. Sales Contract — the contract of sale concluded between the Customer and the Seller through the Shop.
9. Order — the Customer’s declaration of intent aimed directly at concluding a Sales Contract.
10. Account — the set of the Customer’s data in the Seller’s system, identified by a login and password.
11. Business day — Monday to Friday, excluding public holidays in Poland.
12. Consumer Rights Act — the Polish Act of 30 May 2014 on Consumer Rights, as amended.
13. Civil Code — the Polish Act of 23 April 1964, the Civil Code, as amended.
14. GDPR — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

§ 3 Electronic services

1. Two electronic services are available in the Shop: the Account and the Order Form. Both are free of charge.
2. An Account is created by completing the registration form and accepting these Terms. The required data are first and last name, e-mail address and password; businesses also provide a VAT ID and REGON number.
3. The Account is maintained for an indefinite period. The Customer may delete it at any time, without giving reasons, by sending a request to my@dogdeco.com.
4. The Order Form starts when the first Product is added to the basket and ends when the Order is placed or abandoned.
5. Complaints about the operation of the Shop, other than Product complaints described in § 8, may be submitted in writing to the Seller’s address or to my@dogdeco.com. The Seller replies within 14 calendar days.

§ 4 Products and prices

1. Information about Products, their descriptions, specifications and prices constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, not an offer.
2. Prices are stated in euro and include VAT. They do not include delivery costs, which are shown separately before the Order is placed.
3. All Products are new and manufactured to order in the Seller’s workshop.
4. Choosing a size and wood finish from the options available in the Shop does not make a Product made to measure. Such Products are pre-manufactured goods and the full right of withdrawal applies to them.
5. A Made-to-measure Product is manufactured to individual dimensions or specifications agreed before the Order and confirmed by a written quotation. Under Article 38(3) of the Consumer Rights Act the right of withdrawal does not apply to such Products; the Seller states this expressly in the quotation, before payment.
6. The Seller reserves the right to change prices and to run or cancel promotions. Changes do not affect Orders placed before they are introduced.
7. Solid wood is a natural material. Variations in grain and shade and the presence of knots are characteristics of the material and do not constitute a defect.

§ 5 Placing an order and concluding the contract

1. Orders may be placed 24 hours a day, seven days a week.
2. To place an Order, select the Product together with its size and finish, add it to the basket, provide the recipient’s details and invoice details if required, choose a payment method and confirm using the button marked with the obligation to pay.
3. The Sales Contract is concluded when the Seller confirms acceptance of the Order for processing. The confirmation is sent to the e-mail address provided by the Customer.
4. The contract is concluded in English, with content consistent with these Terms. Its content is recorded by making these Terms available in the Shop and by sending the Order confirmation.
5. Where discrepancies are found in the Order data or delivery address, the Seller may suspend processing until they are resolved.
6. If the Order cannot be fulfilled, the Seller informs the Customer without delay and proposes cancellation of all or part of the Order, or splitting the delivery, at no additional cost to the Customer.

§ 6 Payment

1. Payment is made in advance, before processing of the Order begins. The Seller does not offer cash on delivery or cash payment.
2. Available payment methods:
   1. Visa, Mastercard and American Express cards and the Apple Pay, Google Pay and Link wallets — processed by Stripe Payments Europe, Ltd.;
   2. deferred payment through Klarna and PayPal Pay Later, on the terms set by the provider;
   3. PayPal;
   4. Przelewy24 instant transfers and BLIK — processed by PayPro S.A.;
   5. local methods available depending on the delivery country: iDEAL, Bancontact, EPS and SEPA direct debit;
   6. bank transfer to the account given in § 1.
3. The set of available methods is shown in the Order summary and may vary by delivery country and Order value.
4. The Seller does not store card details. Card payments are handled solely by the payment service provider.
5. One payment method applies to the whole Order; payments cannot be split.

§ 7 Delivery

1. The Seller delivers to Poland, Germany, Austria, the Netherlands, Belgium, Luxembourg, France, the Czech Republic and Switzerland. For deliveries to other countries, please contact my@dogdeco.com.
2. Products are delivered fully assembled. No assembly is required.
3. Because of their size and weight, the furniture is delivered by dedicated or pallet transport. The Seller arranges the transport; the Customer does not select the carrier or the delivery method.
4. The Seller does not offer collection in person.
5. Delivery costs depend on the country and the size of the item and are shown before the Order is placed. The current table is available on the Shipping and delivery page.
6. The lead time runs from the day the payment is credited and is stated on each Product page. It ranges from 7 to 30 business days depending on the type of furniture. Transit time is added to that. For Made-to-measure Products the lead time may be longer; the Seller states this in the quotation.
7. On delivery, please check the condition of the packaging in the presence of the carrier. Note any visible damage on the consignment note, photograph the packaging and the furniture, and report it to my@dogdeco.com.
8. The Seller is not liable for the consequences of incorrect or incomplete address details provided by the Customer.

§ 8 Complaints and lack of conformity

1. The Seller is obliged to deliver a Product that conforms to the contract.
2. In relation to Consumers, Chapter 5a of the Consumer Rights Act applies, concerning lack of conformity of goods with the contract. The Seller is liable for any lack of conformity existing at the time of delivery and revealed within two years of that date.
3. In the event of a lack of conformity, the Consumer may request repair or replacement. The Seller carries this out within a reasonable time and without significant inconvenience to the Consumer, at the Seller’s expense, including collection of the Product.
4. The Consumer may make a statement of price reduction or withdrawal from the contract if the Seller has refused to repair or replace the Product, has failed to do so within a reasonable time, the lack of conformity has recurred despite an attempt to remedy it, or it is serious enough to justify immediate withdrawal. Withdrawal is not available where the lack of conformity is minor.
5. In relation to Businesses, the Seller’s liability under the statutory warranty set out in the Civil Code is excluded to the extent permitted by law.
6. A complaint may be submitted in writing to the Seller’s address or to my@dogdeco.com. It is recommended to describe the defect, state the request and give contact details; this facilitates handling but is not a condition of validity.
7. The Seller replies to a complaint within 14 calendar days of receipt. Failure to reply within that period means the complaint is deemed accepted.
8. Where handling a complaint requires the Product to be delivered to the Seller, this takes place at the Seller’s expense.

§ 9 Right to withdraw from the contract

1. A Consumer who has concluded a distance contract may withdraw from it within 14 days without giving any reason.
2. The period runs from the day on which the Consumer, or a third party other than the carrier indicated by the Consumer, takes physical possession of the goods.
3. To exercise the right of withdrawal, the Consumer must inform the Seller by a clear statement, sent by post to the Seller’s address or to my@dogdeco.com. The model form available on the Right to cancel page may be used, but this is not obligatory.
4. To meet the deadline it is sufficient to send the statement before the period expires.
5. The Seller reimburses all payments received, including the cost of delivery — except for supplementary costs arising from a delivery method other than the least expensive standard method offered by the Seller — no later than 14 days from receipt of the statement.
6. Reimbursement is made using the same means of payment as the Consumer used, unless the Consumer has expressly agreed otherwise. The Consumer incurs no fees as a result.
7. The Seller may withhold reimbursement until the goods have been received or evidence of their return has been supplied, whichever is earlier.
8. The Consumer bears the direct cost of returning the goods. The furniture cannot be sent by parcel service because of its size and weight; returns travel by dedicated or pallet transport. The estimated cost is roughly twice the shipping rate shown with the Order. On request the Seller will arrange the return and deduct the actual cost from the refund.
9. The Consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. The furniture should be packed as it was delivered: in film, with corner protectors, inside the carton.
10. Territorial scope. The statutory right of withdrawal derives from European Union law and applies to consumers habitually resident in the European Union or the European Economic Area. For deliveries outside that area, including Switzerland, the right of withdrawal does not apply; a return is possible only with the Seller’s prior agreement and at the Buyer’s expense.
11. The right of withdrawal does not apply to Made-to-measure Products as defined in § 2(7). Choosing a size and finish from the catalogue is not a ground for exclusion.

§ 10 Out-of-court dispute resolution

1. In the event of a problem, please contact my@dogdeco.com first. The Seller replies to every written complaint within 14 days.
2. A Consumer may use out-of-court complaint and redress procedures, in particular by applying to a permanent consumer arbitration court at the Voivodeship Inspectorate of Trade Inspection, requesting mediation by the voivodeship trade inspector, or seeking assistance from a district or municipal consumer ombudsman.
3. Information about these procedures is available from the Polish Office of Competition and Consumer Protection at uokik.gov.pl.
4. The European Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025. In cross-border disputes a consumer may contact the European Consumer Centre for their country of residence.

§ 11 Provisions for businesses

1. This section applies solely to Customers who are not Consumers.
2. The Seller may withdraw from a Sales Contract concluded with a Business within 14 calendar days of its conclusion, without giving reasons.
3. The Seller may limit the payment methods available to a Business or require prepayment.
4. Disputes between the Seller and a Business are subject to the court having jurisdiction over the Seller’s registered office.

§ 12 Personal data

1. The controller of Customers’ personal data is ABV Kornelia Synator-Kawka, with the details given in § 1.
2. Data are processed in order to perform the Sales Contract and, subject to separate consent, also for marketing purposes.
3. Providing data is voluntary but necessary to conclude and perform the Sales Contract.
4. Recipients of the data may include the carrier handling delivery, payment service providers, the accounting office and providers of technical support for the Shop, each solely to the extent necessary to perform their task.
5. The Customer has the right of access, rectification, erasure, restriction of processing, portability and objection, as well as the right to lodge a complaint with the President of the Polish Personal Data Protection Office.
6. Details are set out in the Privacy and cookies policy.

§ 13 Final provisions

1. Contracts are concluded in English.
2. Matters not governed by these Terms are subject to the Polish Civil Code, the Consumer Rights Act, the Act on the Provision of Electronic Services and other generally applicable provisions of Polish law, without prejudice to the mandatory consumer protection rules of the country of the Consumer’s habitual residence under Article 6 of Regulation (EC) No 593/2008.
3. Disputes with a Consumer who has not used out-of-court procedures are heard by the court having jurisdiction under the Polish Code of Civil Procedure.
4. The content of the Shop, including photographs, descriptions, videos and furniture designs, is the property of the Seller and is protected by copyright. Use without consent is not permitted.
5. The Seller reserves the right to amend these Terms for legal, technical or organisational reasons. An amendment takes effect no earlier than 7 days after the new version is published in the Shop. Orders placed before the amendment takes effect are processed under the previous terms.
6. Every amendment is announced on the Shop website in a way that allows Customers to review the new provisions.